As a member focused organisation, providing excellent service and ongoing support is really important to us.
Our focus is on making Salary Packaging easy. Our range of employee benefits are tailored to the different industries and needs of the partners we support and their members, but they’re simple too – saving time and money.
As well as managing the complexities of the program, our customer-focused approach to service and streamlined processes means you could be enjoying hassle-free Salary Packaging in no time.
And if you don’t believe us, here’s what some of our partners and members say…..
Our RACV Salary Solutions representative meets with myself and our Director of Workforce (HR) periodically to discuss changes in the salary packaging landscape, and to advise of any updates in their service offerings, ensuring that we are kept up to date as an organisation.
We feel they understand our position of service to the community and that we share many of the same values. For example, they recently became a corporate supporter of our Drive-Up program, which supports young people to get a driving licence.
I would recommend them to anyone looking for a salary packaging solution for their staff that provides good access and opportunities for staff to understand the product, and equally strong customer service for the organisation as administrator.Polly Klante, CFO, Rise Network
I would like to thank the team at RACV Salary Solutions for the level of support, open and honest communication and professionalism shown to me whilst I was working through the process of buying my new car through your Novated Lease option.
The leasing consultant delivered an unsurpassed level of customer service at every contact. They showed full understanding of all the individual cars I thought may be suitable for my needs, returned my call enquiries in a prompt time frame and nothing was out of her reach when it came to supplying quotes etc. Thank you to the entire team that assisted me over the months before my decision was made.
Your teams are knowledgeable, helpful, well trained, coached and supported. Well done RACV Salary Solutions! Take a bow you deserve it!!Michelle knopp, Program Manager and Educator, Lifeline
Badge and RACV Salary Solutions have been working together over the last 10 years to provide our employees with a simple and hassle free salary packaging solution.
Our employees enjoy all the tax benefits of packaging their motor vehicle whilst Badge enjoy seamless administration of our employees packaging due to their online employer portal.Simon Hill, CFO, Badge
This is just to say how much I have appreciated the friendly, efficient and professional service from the team during the setting up of my Novated Lease and purchase of my car. The process was made so much easier because of the advice and assistance provided by them.
RACV Salary Solutions are a very good company to deal with and I would have no hesitation in recommending it to anybody who requires a Novated Lease.
We have dealt with your company before and did not have to think twice before choosing you on this occasion either.Barry Garside, Novated Leasing Customer
Within Juniper we have a high level of satisfaction with RACV Salary Solutions and a large part of that is down to the work that our local representative puts in to ensuring everything runs smoothly.
Whenever a senior member of the team visits Perth, they will extend an invitation for us to meet with them. This provides us with a further opportunity to discuss salary packaging innovations and find out more about their future plans.
Knowing we are a not-for-profit aged care provider, they have financially sponsored a number of our key events throughout the year – including an afternoon tea for 120 volunteers.
They have an excellent working relationship with the whole Juniper team, up to and including our CEO, and we greatly value the service they provides to our organisation.
I have no hesitation in highly recommending the team at RACV Salary Solutions to any organisation seeking a professional salary packaging provider.Bill McDonald, Executive Manager, HR, Juniper
The South Australian Cricket Association has worked with the team at RACV Salary Solutions, who have provided assistance and guidance with salary packaging over a number of years.
We have been pleased with the way the team have been able to simplify what can be a complicated process for staff to understand.
That was beyond our expectations in terms of time savings and their ability to take care of everything while providing a benefit to staff.Craig Brooks, GM - Business Services, SA Cricket Association
I’d like to thank the novated leasing staff at RACV Salary Solutions for an outstanding customer service experience. Having never been directly involved with a novated lease before now, I had a lot of questions about the process and how leasing would impact my take-home pay and other salary packaging arrangements, which were answered very patiently and thoroughly, and in a way which was very easy to understand to a nervous newbie.
I was stepped through each part of the application process by my leasing consultant, with all my emails answered promptly and professionally, and I was made to feel confident about what was happening next at every stage.
Once things were handed over to the settlement team, everything was handled with exactly the same level of friendly professionalism.
Nothing was too much to ask, and every step was smooth and fast and seemed (from my side of the transaction) to be seamless. I’d like to thank RACV Salary Solutions for their efficiency, friendliness and professionalism and I highly commend their work. I have recommended a novated lease to other staff members here at Catholic Care as a result of my experience, and I won’t hesitate to continue to do so, knowing that any employee who is looking at that option will obtain good service and advice from their staff.Mary-Ellen Best, Safe chioces - Intake & Assessment, Catholic Care Tasmania
Thank you for making the whole Salary Packaging experience easy and understandable for our staff.
Our RACV Salary Solutions Rep goes above and beyond to help my team.
The moment we signed up with them it literally changed the financial management of our organisation. We can now offer better employment offers /contracts that are worth so much more.
Our rep is knowledgeable, responsive and thorough – always working his hardest to help our staff members get the best outcome.
I am grateful for the hard work and exemplary service provided by the team.
The staff are honest, reliable, responsive, personable and very knowledgeable. I am very grateful for their contributions to our company.Amanda Wheeler, FCD Health
I would like to express how outstanding your customer service has been the entire time, whether it be taking the time to meet with me to discuss the packaging request, or explain things by phone, which has ultimately made the transition to my new lease a breeze.
I really appreciate the extra length that you all went to in order to fast track my settlement documents within a couple of days of being informed my car was ready for delivery (1 month earlier than planned!).
This truly is a great reflection on RACV Salary Solutions and would be the reason I would salary package with you again.Jessica Knox, Ministerial Liaison Officer, NT Government